QueueView
queueview.ai
Feature Set

The operating system your answering service floor has been missing

QueueView is opinionated around TAS work. It highlights what matters during after-hours coverage: whether queues are backing up, which agents are protecting client experience, and what coaching work supervisors need to do before the next shift starts.

01 / Live Queue Dashboard
What managers get
Live queue pressure indicators
Hour-of-day and day-of-week trend maps
At-risk panel for slipping agents or unstable queues

See the floor move as call spikes happen across your after-hours clients

Watch queue health, active agents, average speed to answer, and outlier conditions in real time. Then review day-of-week and hour-of-day patterns to staff for reality instead of guesswork.

Manager view
Live Queue Dashboard
Best for
Live staffing calls
IS fit
Purpose-built
02 / QA Scoring
What managers get
Score every call automatically
Filter by client, shift, agent, or queue event
See which QA dimensions are slipping first

AI scores every call. No sampling, no backlog, no missed patterns.

QueueView scores for the operational details TAS leaders care about: greeting quality, HIPAA-sensitive handoff language, message completeness, dispatch handling, and whether the agent followed the client script.

Manager view
QA Scoring
Best for
Supervisor review
IS fit
Purpose-built
03 / Agent Coaching Queue
What managers get
Supervisor notes tied to the call
Track open versus completed coaching items
Keep coaching grounded in real examples

Every low-score call can become an actual coaching task with notes and follow-up

Supervisors get a working queue instead of a pile of recordings. Flag a call, assign notes, mark follow-up, and track whether the same agent improved after feedback.

Manager view
Agent Coaching Queue
Best for
Supervisor review
IS fit
Purpose-built
04 / Leaderboard
What managers get
Daily and weekly ranking views
Fast read on top handlers and bottom drift
Useful for incentives, shift assignments, and calibration

Reward strong operators and expose coaching needs without waiting for a monthly review

The leaderboard balances volume, QA score, and queue handling so your strongest dispatchers stand out and your underperforming agents stop hiding inside team averages.

Manager view
Leaderboard
Best for
Supervisor review
IS fit
Purpose-built
05 / Call Recording Access
What managers get
Recordings tied to QA scores and coaching items
Quick playback from any dashboard view
No separate system login required

Pull the actual call when a score or coaching note needs context

QueueView links QA scores and coaching tasks directly to call recordings so supervisors can listen in context instead of hunting through a separate system for the right file.

Manager view
Call Recording Access
Best for
Coaching context
IS fit
Purpose-built
06 / Client Performance Breakdown
What managers get
Per-client QA score trends
Volume and handle time breakdown by account
Flag accounts with rising coaching backlog

See which clients are driving volume, quality issues, and queue pressure

Break down QA scores, call volume, average handle time, and coaching flags by client account. Know which accounts are running smoothly and which ones need operational attention before renewal conversations.

Manager view
Client Performance Breakdown
Best for
Account management
IS fit
Purpose-built
07 / Agent Self-Service View
What managers get
Personal QA score trend over the last 30 days
Category breakdown showing where to improve
Team percentile ranking without exposing peer names

Agents see their own scores, trends, and coaching notes without asking a supervisor

Every agent gets a personal dashboard showing their QA history, category breakdown, and how they stack against the team. When agents can track their own performance, coaching conversations stop being surprises and start being checkpoints.

Manager view
Agent Self-Service View
Best for
Supervisor review
IS fit
Purpose-built
08 / SSO Login
What managers get
Microsoft Azure AD and Google Workspace supported
Role-based routing: supervisors to ops view, agents to personal view
No password management for your IT team

Operators and agents sign in with the Microsoft or Google account they already have

No separate QueueView passwords to create, forget, or reset. Your team authenticates through Azure Active Directory or Google Workspace. Supervisors get the full ops dashboard. Agents get their personal view. Access follows the account.

Manager view
SSO Login
Best for
Supervisor review
IS fit
Purpose-built
Operational Fit

Built specifically for AmTelco IS users, not retrofitted after the fact

QueueView is designed for TAS teams already living in AmTelco IS. The terminology, workflows, and pain points are familiar: agents, dispatchers, QA, coaching, queue pressure, overnight spikes, and client-specific scripts.

Teams we target

Telephone answering services running 5-50 agents

Medical after-hours answering and dispatch

HVAC emergency call handling

Property management overflow and maintenance triage

Walk Through the Product
Finally, visibility into your answering service operations

QueueView gives TAS operations managers a real-time command center for AmTelco IS: queue health, agent QA, coaching backlog, and trend visibility without waiting for end-of-day exports.

Pages
Overview Features Pricing Demo
Built For

Telephone answering services

After-hours medical coverage

HVAC and property management dispatch

AmTelco IS teams

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